What is the best response by the nurse when a healthcare worker expresses frustration over a client's behavior?

The best response by the nurse is to acknowledge the healthcare worker's feelings while also providing a constructive way to address the situation. By stating that the client may be frightened and suggesting to think of approaches to handle the behavior, the nurse promotes empathy and teamwork among staff. This approach encourages the healthcare worker to consider the client’s perspective, which is often influenced by fear or anxiety, and fosters a problem-solving mindset. It not only validates the frustration but also invites collaboration on effective strategies to manage the client's behavior, ultimately enhancing care and communication within the team.

The other options may not effectively address the underlying emotions or encourage solutions. Suggesting the healthcare worker simply needs to be more patient can feel dismissive and may not provide the support they need to cope with their frustration. Reminding them to not take it personally lacks a constructive path forward and may lead to feelings of isolation. Additionally, suggesting a transfer to a different unit could be perceived as avoiding the problem rather than addressing it, which may not contribute to professional growth or team cohesion.